- Challenge
- A global capability centre scaling rapidly with inconsistent role definitions and no shared view of critical skills.
- Diagnosis
- Hiring, learning and career frameworks each used different role language, so leaders could not see where capability was thin or duplicated across towers.
- Intervention
- Designed a single capability architecture — role families, proficiency levels and critical-skill definitions — and connected it to learning pathways, internal mobility and workforce planning reviews.
- Scale
- Multi-tower global capability centre spanning technology, operations and enabling functions.
- Outcome
- One capability language across hiring, development and mobility, with capability gaps reviewed as a standing leadership agenda item.